Straight answers about Buzzerify.
If yours isn’t here, write to hello@buzzerify.com. A person answers, usually the same day.
Try it on your phoneCustomers
Does the customer need an app?
No. They scan the code with their camera and a page opens in whatever browser their phone uses. No download, no sign-up and no phone number.
Does it ring when the phone is locked?
Yes, while the page stays open. The page keeps a near-silent sound playing, the way a radio station would, so the phone keeps it going when locked, and the ring comes through it. The lock screen shows their order number the whole time. Phones won't let a page start sound on its own, so the page tries, and if the phone says no, one tap anywhere on the page switches it on.
What if TikTok, Instagram or a call takes the sound?
On an iPhone, another app or a phone call can take the page's sound, and a web page can't take it back without a tap. The queue shows it straight away, so staff can call the number out, and the counter screen still shows it in green.
What if they close the page?
On an iPhone, closing the tab ends the ring, and the queue shows that phone has gone quiet. Android phones can also take a notification, which survives the tab closing. The counter screen and a call-out cover the rest.
What if their phone is flat or has no signal?
Then it's a pager day for them: watch the counter screen, listen for the number. The queue tells your staff which phones never connected, so nobody is left waiting.
What does the customer see?
A big order number, a status line, one button, and when it's ready a full green screen with the number and where to collect. Try it on the demo page.
Running it
What hardware do I need?
A phone or tablet for the queue, and ideally an old tablet facing customers as the counter screen. Any browser. If you'd rather not have a screen, print the poster and customers take a number from it.
How does it work with my point of sale?
It sits beside it. Staff type the docket number your POS already prints, so the customer's number matches their receipt. Nothing to integrate.
Can several staff use it at once?
Yes. Invite as many as you like; everyone sees the same live queue on their own phone or the shared tablet.
Can someone photograph the code and grab numbers?
In counter mode each order gets its own code, which leaves the screen the moment the customer's phone opens it. In poster mode, every scan takes a fresh number and the same phone gets the same number back, so a photo gains nobody anything.
What happens at the end of the day?
Orders that were never collected close themselves, and anything the customer gave us for that order (a push subscription, a mobile number) is deleted with them.
Money
What does it cost?
A$39 a month including GST, or A$349 a year, which saves A$119. One plan, everything included: up to 10 venues, and unlimited orders and staff. 14 days free first, with no card.
Can I cancel?
Any time, from the billing page. You keep access to the end of the period you've paid for. Our refunds page explains the rest, and nothing in it limits your rights under the Australian Consumer Law.
Where is my data kept?
In Australia. Payments go through Stripe and emails through Resend, both in the USA; our privacy policy names every recipient.