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Buzzerify
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Terms of Service

Last updated 10 November 2026

These terms are an agreement between TODO legal name (ABN TODO ABN) of TODO postal address, NSW, Australia, trading as Buzzerify ("we", "us", "our"), and the business that opens a Buzzerify account ("you", "your", "the venue"). By creating an account or using Buzzerify, you agree to these terms. If you accept them for a business, you confirm you are allowed to bind that business.

In short

This summary is for convenience. The full terms below are what counts.

  • Buzzerify lets your customers follow their order on their own phone and be alerted when it is ready. It replaces pagers. It does not replace calling out when a phone cannot be reached.
  • We will do our best to keep the service running. We cannot promise that any particular phone will ring, because that depends on the customer's phone, browser and network. Keep a fallback.
  • One plan: A$39 a month, or A$349 a year, including GST, for up to 10 venues. A 14-day free trial. No lock-in. Cancel from the billing page at any time.
  • Your customers' details are theirs. Never type a customer's mobile number into anything. Our product only sends a text when the customer enters their own number.
  • Nothing in these terms takes away your rights under the Australian Consumer Law.

1. The service

Buzzerify is a web service for counter-service venues. Staff enter docket numbers on a staff screen, or customers take a ticket number by scanning a fixed QR poster. Customers scan a QR code and see their order number on a web page in their phone's browser. When staff tap "Ready", the page alerts the customer. Customers can turn on alerts on their phone, allow a browser notification on supported phones, or type their own mobile number to receive one text message, or a phone call if their page can't ring them. You can also pair an optional counter display using a pairing code.

The service depends on things we do not control: the customer's phone and its settings, the browser they use (in-app browsers and scanner apps may block alerts), their battery and data connection, and the push, SMS and phone networks of third parties. For these reasons the service is an aid to your counter, not a replacement for it.

We may improve and change features over time. We will not remove a core feature you rely on without reasonable notice.

2. Your account

  • Give us accurate details, including your business name, business address and ABN, and keep them up to date. We put them on your tax invoices.
  • Keep your password secure and do not share logins. Each staff member should have their own login.
  • Treat the counter display pairing code like a password for that screen. Anyone with it can show your queue.
  • You are responsible for what is done through your account and your staff users' accounts. Remove staff who leave.
  • Tell us straight away at hello@buzzerify.com if you think your account has been used without permission.
  • You must be at least 18 years old and running a business to open an account.

3. Acceptable use

You agree to use Buzzerify lawfully and fairly. You must not:

  • use the service to send messages that are not about a customer's order at your venue;
  • enter, or ask your staff to enter, a customer's mobile number anywhere in the service (see section 7);
  • try to access another venue's data, probe or test the security of the service without our written permission, or interfere with how it runs;
  • copy, resell or sublicense the service, or use it to build a competing service;
  • remove our notices or misrepresent who provides the service; or
  • use the service in a way that breaks the law, including privacy, spam and consumer protection laws.

We may set reasonable limits (for example, on the number of text alerts in a period) to prevent abuse and keep the service fair for everyone. Any limit will be shown in your account, and we will tell you if you are getting close to it.

4. Your customers

You run the counter. You are responsible for the experience your customers get, including:

  • calling out order numbers when a customer's phone has not connected, when the staff screen shows that a ticket cannot be reached, or when a customer has not come to the counter;
  • keeping a fallback for times when phones, networks or our service are unavailable;
  • describing the service accurately to your customers, for example on your posters and counter display; and
  • handling complaints from your customers about your food, service or waiting times.

We show a short privacy note on the order page. You must not cover, change or contradict it.

5. Availability and support

We will use reasonable efforts to keep Buzzerify available at all times and to fix problems quickly. We cannot guarantee uninterrupted service. In particular, we do not guarantee that any alert will reach any phone, or how quickly, because that depends on the customer's device, browser, settings and network, and on third-party push, SMS and phone networks.

We will try to do planned maintenance outside peak meal times and to tell you in advance where practical.

Support is by email at hello@buzzerify.com. We aim to reply within one business day.

6. Free trial

Your first venue gets a 14-day free trial of the full service at no charge. Venues you add to your plan share that trial: adding a venue does not start a new one.

If you choose a plan during the trial, nothing is charged until the trial ends: the first payment is taken on the day it ends. If the trial has less than two days left when you choose, it runs on to two days from then, and the first payment is taken at that point.

We will remind you before your trial ends; if you have chosen a plan, the reminder says when the first payment is taken and how much. We will not charge you at the end of the trial unless you have chosen a plan and entered payment details. If you do not choose a plan, your venue's access simply ends when the trial ends, so there is nothing you need to do to stop it.

7. Text and call alerts, and consent

Our product sends a text message only when a customer types their own mobile number into the order page on their own phone, and only to tell them that their order is ready. Each order gets one such message. The text contains your venue name and the order status. It contains no marketing.

Our product makes a phone call only when a customer types their own mobile number into the order page on their own phone for a call, only to tell them that their order is ready, and only when their order page can't ring them. Each order gets at most two such calls. The call says your venue name and the order status. It contains no marketing.

You must not enter a customer's mobile number anywhere in the service, ask a customer for their number so that you can enter it, or pressure a customer to turn on alerts. If numbers are being entered in a way that does not look like customers entering their own, we may suspend text and call alerts for your venue while we check.

8. Subscription, prices and payment

  • One plan. A$39 per month, or A$349 per year if you choose yearly billing. All prices are in Australian dollars and include GST. One plan covers up to 10 venues, each with its own queue, screens and settings, at the same price.
  • Billing. You pay in advance for each billing period. Payments are processed by Stripe. We email you a tax invoice for each payment.
  • Renewal. Your subscription renews automatically at the end of each monthly or yearly period until you cancel. Your next renewal date and amount are shown on the billing page at all times. For yearly plans, we email you a reminder before the renewal.
  • Failed payments. If a payment fails, we will tell you and try again. If it still fails after a reasonable time and reminders, we may suspend the service until payment is made.
  • Discount codes and sales. A discount code or a sale takes off what it says for as long as it says, and then the plan's usual price applies. The billing page shows the price with the discount and the price after it before you pay. A sale applies to a plan chosen while the sale is on, including during your free trial, from your first payment. A plan gets a code or a sale, whichever takes off more, not both. Each code or sale can be used once on each plan and has no cash value.
  • Price changes. We may change our prices. We will give you at least 30 days' notice by email. The new price applies from your first renewal after the notice period ends. If you do not want to pay the new price, cancel before then and nothing further is charged.

9. Cancellation

You can cancel at any time from the billing page. There is no cancellation fee and no notice period. Your subscription stays active until the end of the period you have paid for, and is not renewed. Refunds are covered by our Refunds and Cancellation Policy, published on buzzerify.com.

10. Refunds

Our Refunds and Cancellation Policy explains when we give refunds, including the refunds you are entitled to under the Australian Consumer Law. It forms part of these terms.

11. Intellectual property

  • Ours. We own Buzzerify: the software, design, text, images, trade marks and everything else that makes up the service, other than your content. During your subscription we grant you a non-exclusive, non-transferable licence to use the service for your venue in Australia. This licence ends when your subscription ends.
  • Yours. You own your venue name, logo and any other content you give us, and the data about your orders. You give us a licence to use them only as needed to provide and support the service, for example to show your venue name on the order page and in text messages.
  • Feedback. If you give us suggestions, we may use them without owing you anything. We will not name you without your permission.

12. Privacy

Our Privacy Policy explains how we handle personal information, including the limited information we hold about your customers. It forms part of these terms. Each of us agrees to comply with the Privacy Act 1988 (Cth), to the extent it applies to us, in handling personal information connected with the service. You must not use the service to collect more information from customers than the service is designed to collect.

13. Suspension and termination

  • By you. Cancel at any time as set out in section 9. To close your account as well, email us at hello@buzzerify.com; we close it straight away.
  • By us, for cause. We may suspend or end your access if you break these terms in a serious way, if your payments are overdue after reminders, if your use creates a security or legal risk, or if the law requires it. Where it is reasonable to do so, we will warn you first and give you a chance to fix the problem.
  • By us, for other reasons. We may stop offering the service, or end this agreement for other reasons, by giving you at least 30 days' notice. If we do, we will refund the part of any period you have paid for but not received.
  • After the end. Your access ends when your trial or plan ends without a new plan, or when your account is closed. We keep your venue's data for 90 days after that, in case you come back, and during that time you can download a copy from the Settings page (or ask us for one, if the account was closed). We email you a week before we delete it. We then delete it as described in our Privacy Policy, apart from records we must keep by law. If you ask us to delete it sooner, we will.

14. Liability and the Australian Consumer Law

Your consumer guarantees. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law, or under any other law, that cannot be excluded.

Where the law lets us limit. Where the Australian Consumer Law allows a supplier to limit its liability for services that are not of a kind ordinarily acquired for personal, domestic or household use, our liability for failing to comply with a consumer guarantee is limited, at our option, to supplying the services again or paying the cost of having the services supplied again. We will not rely on this limit where it would not be fair or reasonable to do so.

Other claims. To the extent the law allows, and apart from the guarantees above:

  • we are not liable for loss caused by things outside our reasonable control, including a customer's phone, browser or network, the actions of push, SMS or phone providers, or misuse of the service by you or your customers;
  • we are not liable for loss of profits, revenue or goodwill, or for indirect or consequential loss; and
  • our total liability to you for all claims in any 12-month period is limited to the fees you paid us in that period.

Your responsibility. You are responsible for loss we suffer because you or your staff used the service in breach of section 3 or section 7, including penalties or claims that result from entering a customer's number without their consent.

Nothing in this section limits liability that cannot be limited by law, including liability for fraud.

15. Changes to these terms

We may update these terms. If a change is minor (for example, a correction or a clarification), we will post the new version on buzzerify.com. If a change is significant, we will email venue account holders at least 30 days before it takes effect. If you do not agree with a change, cancel before it takes effect. If a change materially reduces the service and you cancel because of it, we will refund the unused part of any period you have paid for. Continuing to use the service after a change takes effect means you accept it.

16. General

  • Governing law. These terms are governed by the laws of New South Wales, Australia, and you and we submit to the courts of New South Wales. Nothing in this clause stops you from using a consumer tribunal or complaints body where the law allows.
  • Notices. We send notices to the email address on your account. You send notices to hello@buzzerify.com.
  • Assignment. You may not transfer this agreement without our consent. We may transfer it to a business that takes over Buzzerify, and we will tell you if we do.
  • Whole agreement. These terms, the Refunds and Cancellation Policy and the Privacy Policy are the whole agreement between us about the service.
  • Severability. If any part of these terms cannot be enforced, the rest still applies.
  • Events beyond control. Neither of us is liable for a failure caused by events beyond our reasonable control, such as an internet or power outage, except that you still need to pay for service you have received.

17. Contact

TODO legal name (ABN TODO ABN) TODO postal address, NSW, Australia hello@buzzerify.com buzzerify.com