Refunds and Cancellation Policy

Last updated 10 November 2026

This policy applies to subscriptions to Buzzerify, provided by TODO legal name (ABN TODO ABN) of TODO postal address, NSW, Australia. It forms part of our Terms of Service.

In short

The first 14 days are free. We do not charge you at the end of the trial unless you have chosen a plan and entered payment details.
You can cancel at any time from the billing page. Your access continues until the end of the period you have paid for.
Monthly fees you have already paid are generally not refunded if you simply change your mind.
Yearly plans: ask within 14 days of paying and we refund the unused part.
If something is wrong with the service, you have rights under the Australian Consumer Law, and we honour them. Nothing in this policy limits those rights.

Your rights under the Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

to cancel your service contract with us; and
to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

These rights apply whether you buy Buzzerify as an individual or as a business, because the Australian Consumer Law treats a business that buys services costing up to $100,000 as a consumer. Everything else in this policy is in addition to those rights, not instead of them.

Free trial

Your first venue gets 14 days free, and venues you add to your plan share that trial. Nothing is charged during the trial, even if you choose a plan during it: the first payment is taken when the trial ends.
We remind you before the trial ends. We will not charge you when it ends unless you have chosen a plan and entered payment details.
To stop, do nothing: without a plan, the trial simply ends. If you chose a plan and change your mind, cancel it from the billing page before the trial ends and nothing is charged. There is nothing to refund because nothing has been charged.

Cancelling your subscription

Cancel at any time from the billing page. There is no notice period and no cancellation fee.
Your subscription stays active until the end of the period you have already paid for, then stops. We do not charge you again.
If you cancel by mistake, you can subscribe again at any time.

Monthly plan refunds

Change of mind. If you cancel part-way through a month because you no longer want the service, we do not refund the rest of that month. You keep full access until the month ends.
Something is wrong. If the service has a fault, tell us. We will fix it within a reasonable time. If we cannot, or the problem is a major failure, you can cancel and we will refund the unused part of what you have paid, together with any other remedy the Australian Consumer Law gives you.
Our mistakes. If we charge you twice, charge the wrong amount, or charge you after you cancelled, we refund the difference in full.
If we end the service. If we close your account or stop offering the service for a reason other than your breach of our terms, we refund the unused part of what you have paid.

Yearly plan: 14-day refund

If you pay for a year and change your mind, email us within 14 days of the payment and we will refund the unused part, worked out by the day from the day you ask. This is our own goodwill term. It is in addition to your rights under the Australian Consumer Law, not instead of them.

After 14 days we do not refund yearly fees for change of mind. Your subscription stays active until the end of the year you paid for. Your rights for faults and major failures are unaffected and have no 14-day limit.

Faults: what we do and what we need from you

What we do. We investigate, fix the problem within a reasonable time, and tell you what happened. If the problem is a major failure, or a smaller problem that we cannot fix within a reasonable time, you can cancel and we refund the unused portion of what you have paid.
What we need from you. Tell us as soon as you notice a problem: your venue name, the email address on the account, what went wrong and when, and anything that helps us reproduce it (for example, the order number and the type of phone involved).
Cost. It costs you nothing to make a claim. An email is enough.
Things outside the service. A customer's phone that was in an in-app browser, on silent, out of battery or out of coverage is not a fault in our service. We will still look into it and help where we can.

How to ask for a refund

Email hello@buzzerify.com from the email address on your account. Tell us your venue name, what you are asking for and why. You can also write to us at TODO postal address, NSW, Australia.

We acknowledge your request within 2 business days and give you a decision within 5 business days.
Approved refunds go back to the original payment method through Stripe. We process them straight away; banks usually take several business days to show the money.
If we decline a request, we will explain why and tell you what else you can do.

If you are not happy with our decision

Contact us first and we will take another look. If you are still not satisfied, you can contact your state or territory consumer protection agency (in New South Wales, NSW Fair Trading) or the Australian Competition and Consumer Commission, or take the matter to a tribunal or court. Nothing in this policy stops you from doing so.

Changes to this policy

We may update this policy. We will post the new version on buzzerify.com and email venue account holders before a significant change takes effect. A change does not reduce your rights for a period you have already paid for.

Contact

TODO legal name (ABN TODO ABN) TODO postal address, NSW, Australia hello@buzzerify.com buzzerify.com